// FAQ

Frequently Asked Questions

I have a small/medium-sized business and want a website to promote my business. What's the first step?

You need a domain name, a hosting package, and a quality full website. After completing the design and development of the website, you have to upload the website to your hosting server and submit it to search engines for a better presence. We can help you with all aspects of getting a website up and running.

Do we need to have a meeting to discuss the work of Design & Development?

The physical meeting isn't necessary most of the time. We can complete the work one by only discussions over phone and email. We upload our work to a confidential server so that only clients can access it. Then we discuss with you the site and getting reviews of changes. The site will be available to the public when it looks and works exactly as you wish.

What is a domain name?

A domain name is a memorable phrase used to access your website, often "yourbusinessname.com". Every computer connected to the Internet has a long string of unique numbers used to identify itself called an "IP address". Without a domain name, you would need to remember the IP address in order to view a website.

Domain names are purchased using a "registrar" which acts like a phone-book. When someone writes your domain name in the browser, your registrar will look up your domain for them and return your IP address back. The server of the "registrar" will know then where to find your website.

What is web hosting?

To run a website, you need a server that is a computer connected to the internet that is capable of receiving requests, taking appropriate action, and responding. The sole purpose of a web hosting server is to transmitting your website to users. These server computers store the files needed to run a website. Basically this type of internet-connected computer refers to Web hosting.

What's the difference between website hosting and domain registration?

Website hosting: To have a website on the internet, it needs to be hosted on a web server — kind of like to build a house, you need a piece of land to build your house on.
Domain registration: Just like you need to register your vehicle with the Secretary Of State, you need to register your website domain name with an authorized domain registrar. There are many domain registrars online. We’ve used Exonhost.com since 2013 and recommend them to our clients.

What domain name should I choose?

The choice for booking and purchasing a domain name totally depends on what purpose you want to use it. Always try to choose one that is easy to pronounce and spell. When you telling people your domain over the phone, they should have to listen easily. Its called Radio Test for The Domain.

Along all, you should choose a domain name that is memorable and should have to be far from confusing.

How much time will it take to design my website?

It varies on various factors. On average, we need 1 week for initial development and another 1 week to complete finally. But the pace of any project depends differently on the need of each client. How much input you can provide, your feedback, the content – all this affects the speed of completion.

The more complex functional sites will take more time to finish the project.

Who provides and writes the initial content for the site?

Usually, the clients are responsible for this. Clients are the expert on their business, so it’s best if the whole content makes by the client. If you need help, we have an expert on our team who can help to take charge or write necessary content for you at an additional cost.

What type of formats should I use for my website’s content?

All text, photos, and graphics will be in electronic form. For example, Images form a digital camera, Files from Microsoft Word, Videos from YouTube. If this is hard to ready for you, we can help to prepare your information ready for the website at an additional charge.

What engine do you use to create websites?

We primarily based on the WordPress engine. It is the most popular content management system in the web industry. More than 40% of the web runs on its power. WordPress has a huge market share for its user-friendly environment and affordable cost nature. Don’t worry, we’ll teach you how to manage it and help you along the way.

How much price do I have to pay for a website?

The price/cost of a website depends. You can check our  general packages & eCommerce packages. If you have different requirements & need, We are happy to discuss and provide a quote at any time.

What is your Payment procedure & when do I pay?

We offer different payment options. Usually, When we agree to work, the client should have pay 40% of the full payment as upfront/advanced payment. After work is done, the rest of the amount has to pay before the website access given to the client by us.

We understand that this is a big and new step for you. So, we try to help our clients in whatever way possible. We accept checks, mobile banking, and cash payment.

Are there any hidden costs in Your services?

No, Never.  We discuss all with you about your website requirements and price accordingly. When you have placed your order, we will strict with our quoted price. If there any requirement or new task will add, you discuss additional prices on time. So, No need to worry about any hidden cost.

When my website is completed, do you offer after-sales service?

We provide support to any website we design. We are always available for you to any problems or require new changes. Codespuzzle also offers additional website hosting and proper maintenance service.

Our after-sales service has a limit with every website package. At that time, after-sales support is free of cost. But, when the period has finished you have to pay an additional charge for getting technical support. Don't worry, Our consultancy service always given free.

Can I move my website to another provider?

You may transfer your website to another Web hosting service at any time. We don’t have any complexity about it.

Once your design has been completed, you own your website with other properties you purchase from us. We will give you the accounts access panel, all the way.

If I need to update my Website, How do I do it?

Update a website is sometimes easy and sometimes critical. You can do it on your own. Also, We do the whole update task for you. You can update individual products/pages/services or particular sections on your own.

If you have a small website and will need to update very rarely, then you can simply ask Codespuzzle to do the changes for you. It will be more cost-effective. And, If you have a large website and will need to update very frequently, then you can do it yourself. If you ask Codespuzzle to do the work, we charge an additional cost for it. What method you choose is solely up to you.

// support center

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